Televisions
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TELEVISIONS
Whether or not a television is “worth it” is determined by more than just its picture and sound quality. How does it interact with other devices? How about streaming services? Apps? And with all these fancy capabilities, is it still reliable? How does it hold up as a TV overall? ACSI offers robust, data-driven insights tailored to help manufacturers get a deeper understanding of what consumers are looking for and their pain points.
At a glance:
TELEVISIONS
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Inaugural year:
2022
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Updated:
annually
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Most recent data:
2024
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Companies:
6 major companies, plus aggregate of smaller manufacturers
Satisfaction Benchmarks by Company
| Anchor Link | Company | 2023 | 2024 | % CHANGE |
|---|---|---|---|---|
| Televisions | 81 | 82 | 1% | |
| #samsung | Samsung | 82 | 84 | 2% |
| All Others | 80 | 82 | 3% | |
| #lg | LG | 83 | 82 | -1% |
| #hisense | Hisense | 82 | 81 | -1% |
| #sony | Sony | 81 | 81 | 0% |
| #vizio | Vizio | 80 | 81 | 1% |
| #tcl | TCL | 82 | 79 | -4% |
Customer Experience Benchmarks Year-Over-Year Industry Trends
| Benchmarks | 2023 | 2024 |
|---|---|---|
| Image quality | 85 | 86 |
| Durability | 83 | 84 |
| Ease of initial setup (plug and play) | 84 | 84 |
| Ease of using menus | 83 | 84 |
| Ease of using remote | 84 | 84 |
| Reliability of mobile app (minimal down time, crashes, lags) | 83 | 84 |
| Connectivity (USB and HDMI ports, Bluetooth) | 83 | 83 |
| Quality of mobile app | 83 | 83 |
| Sound quality | 82 | 83 |
| Ease of arranging service* | 82 | 82 |
| Energy efficiency | 81 | 82 |
| Exterior design (color, styling, finish) | 82 | 82 |
| Internal configuration options (contrast and resolution) | 81 | 82 |
| Outcome of the service repair* | 83 | 82 |
| Warranty coverage | 80 | 82 |
| Website satisfaction | 82 | 82 |
| Courtesy and helpfulness of service technician* | 81 | 80 |
| Timeliness of the service repair* | 82 | 80 |
| Call center satisfaction | 78 | 78 |
| Response to OLED TV burn-in issues | 77 | 78 |
* Represents manufacturer-provided service only
Industry average are weighted by companies’ market shares
Data collected between July 2023 and June 2024