Top 10 ACSI Scores
Win on Customer Satisfaction; Win in the Marketplace
There is a straight line from customer satisfaction to corporate profitability and stock performance. Companies with top-level ACSI scores, and those changing customer satisfaction for the better, are today’s must-watch players.
Top 10 ACSI Scores by Company
| Company | Current Score | Industry Score | Industry |
|---|---|---|---|
| USAA Bank* | 87 | 80 | Banks |
| Apple | 85 | 81 | Personal Computers |
| Costco | 85 | 79 | Supermarkets |
| H-E-B | 85 | 79 | Supermarkets |
| LongHorn Steakhouse (Darden) | 85 | 84 | Full-Service Restaurants |
| Publix | 85 | 79 | Supermarkets |
| Texas Roadhouse | 85 | 84 | Full-Service Restaurants |
| AB InBev | 84 | 82 | Breweries |
| Chewy | 84 | 80 | Online Retailers |
| Coca-Cola | 84 | 83 | Soft Drinks |
| HP | 84 | 81 | Personal Computers |
| Keurig Dr Pepper | 84 | 83 | Soft Drinks |
| National (Enterprise) | 84 | 77 | Car Rentals |
| Nike | 84 | 83 | Athletic Shoes |
| Samsung | 84 | 82 | Televisions |
| Skechers | 84 | 83 | Athletic Shoes |
| Trader Joe’s | 84 | 79 | Supermarkets |
*Available to military-affiliated individuals and families only.
Top 10 ACSI Score Changes
| Company | YoY change | Current Score | Industry |
|---|---|---|---|
| PG&E | 14.3% | 72 | Energy Utilities |
| Walmart | 10.8% | 82 | Drugstores |
| National Grid | 8.7% | 75 | Energy Utilities |
| Optimum (Altice USA) | 8.6% | 63 | Internet Service Providers |
| IHOP (Dine Brands) | 8.3% | 78 | Full-Service Restaurants |
| Salt River Project | 8.2% | 79 | Energy Utilities |
| UBS | 7.9% | 82 | Financial Advisors |
| National (Enterprise) | 7.7% | 84 | Car Rentals |
| CPS Energy | 7.4% | 73 | Energy Utilities |
| Walgreens | 7.2% | 74 | Online Retailers |