Health Care
Gold-standard benchmarks for quality care
Improve the patient experience with predictive insights and action recommendations. Become a client today.
HEALTH CARE
For health care providers, timely, efficient, and patient-centered delivery of quality care is paramount. ACSI tracks industry satisfaction over a wide range of health professionals—including doctors, dentists, optometrists, and mental health specialists—providing predictive insights and action recommendations to improve the patient experience.
At a glance:
Health Care
-
Inaugural year:
1994
-
Updated:
annually
-
Most recent data:
2023
-
Industries:
hospitals, nonhospital care
Satisfaction Benchmarks by Industry
Nonhospital Care and Hospitals
| Industry | 2022 | 2023 | % CHANGE |
|---|---|---|---|
| Nonhospital Care | 73 | 81 | 11% |
| Hospitals | 71 | 74 | 4% |
Patient Care Benchmarks Year-Over-Year Industry Trends
Hospitals
| Benchmarks | 2022 | 2023 |
|---|---|---|
| Outpatient Care | 77 | 81 |
| Inpatient Care | 74 | 72 |
| Emergency Room | 66 | 67 |
Industry averages are weighted by companies’ market shares.
2023 results based on data collected October 2022 – September 2023