Food Delivery
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FOOD
DELIVERY
Many customers have multiple food delivery apps on their phones. When your competition is just a finger-tap away, how can you keep them choosing you? Become the first and only choice by consistently offering the best customer experience, bolstered by data-driven analytics.
At a glance:
Food Delivery
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Inaugural year:
2024
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Updated:
annually
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Most recent data:
2024
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Companies:
Three major brands, plus aggregate of smaller food delivery services.
Satisfaction Benchmarks by Company
Food Delivery
| Anchor Link | Company | 2023 | 2024 | % CHANGE |
|---|---|---|---|---|
| Food Delivery | NM | 73 | NA | |
| All Others | NM | 79 | NA | |
| #uber-eats | Uber Eats | NM | 74 | NA |
| #doordash | DoorDash | NM | 73 | NA |
| #grubhub | Grubhub | NM | 71 | NA |
NM = Not Measured
NA = Not Available
Food Delivery Benchmarks
Customer Experience Benchmarks Year-Over-Year Industry Trends
| Benchmarks | 2024 |
|---|---|
| Mobile app satisfaction | 82 |
| Website satisfaction | 81 |
| Food and restaurant ordering options | 80 |
| Ordering process | 80 |
| Payment options | 80 |
| Alerts and notifications while waiting | 78 |
| Courtesy of delivery person | 77 |
| Process for rating the delivery person | 77 |
| Process for tipping the delivery person | 76 |
| Speed of delivery | 76 |
| Accuracy of quoted delivery times | 75 |
| Ease of understanding fees | 75 |
| Order accuracy | 75 |
| Food temperature | 73 |
| Loyalty or reward program | 71 |
| Fairness of food prices | 69 |
| Fairness of pre-tip taxes and service fees | 69 |
Industry averages are weighted by companies’ market shares.
2024 results based on data collected April 2023 – March 2024.